购买基础版本3个账号，发现网格绑定无法显示，我的3个账号可以退款掉2个账号，然后给剩下的账号升级pro版本，再补下剩下的差价吗？
购买基础版本3个账号，发现网格绑定无法显示，我的3个账号可以退款掉2个账号，然后给剩下的账号升级pro版本，再补下剩下的差价吗？
您可以通过电子邮件联系 Esoteric Software 的支持团队（contact@esotericsoftware.com）来处理退款和升级事宜。您可以请求退还两个基础版本的账号，然后将剩下的一个账号升级到专业版本，并支付差价。
好的，谢谢
Spinebot 昨天邮件发送了，到现在没有任何回复和退款处理，可以帮忙催下吗？
kkk294577820 We apologize for keeping you waiting. The person in charge of refunds will respond as soon as they start work. We appreciate your patience.
5일 후
邮件内有两个账号的信息，但是只退回了1个账号的费用，能麻烦处理下另外一个账号吗？发了很多封邮件都没有收到回复
kkk294577820 Sorry for the wait! We're also sorry that our staff misunderstood your request and only refunded one license. We've confirmed that we received your email. The staff responsible for handling refunds haven't started work yet, but they'll address your request as soon as they do.