软件安装完成以后,无法启动,闪退,日志显示因为杀毒软件有一个严重的错误,我的电脑没有杀毒软件
无法启动
之前一直是用旧的版本安装包安装,但是前段时间这个版本更新失败,无法启动,我按照官网的提示,重新在购买页面下载新的安装包,但是安装以后就无法正常启动,打不开,闪退。是不是现在老机器和M1 后的新机器都不支持使用了?
- 수정됨
frankie2022 我们很抱歉给你带来麻烦。我们不是故意让Spine在旧的macOS上无法使用,但我们收到了一些询问,说它不能用最新的启动器启动。我们对造成的不便表示歉意,但你能否尝试用旧版本的启动器启动?我将通过电子邮件与你联系,告诉你细节。
We are sorry for the trouble. We have not intentionally made Spine unusable on older macOS, but we have received a few inquiries that it cannot be launched with the latest launchers. We apologize for the inconvenience, but could you please try launching with an older version of the launcher? I will contact you via email to tell you the details.
@frankie2022 抱歉给您带来了麻烦! 你能告诉我机器规格吗? 它是 mac mini 还是 MacBook? 如果是哪个版本/年份。 您是否还可以告诉我您是否使用一台或多台外接显示器? 您的 Mac 上是否安装了任何“更清洁”的软件,例如 CleanMyMac X?
@frankie2022 sorry for the troubles! Could you please tell me the machine specifications? Is it a mac mini, a MacBook? If so which version/year. Could you also tell me if you are using one or more external monitors? Do you have any "cleaner" software installed on your Mac, like CleanMyMac X?
Mario 你好,我的机器是iMac(27-inch,Late2013),系统版本是macOS Mojave 版本10.14.1 ,处理器3.2GHz intel Core i5 内存 24GB 1600 MHZ DDR3 图形卡NVDIA GeForce GT755M 1024 MB 。我没有使用一台或多台外接显示器,Mac上没有安装“更清洁的软件”,没有安装CleanMyMac X。Hello, my machine is iMac (27-inch, Late2013), the system version is macOS Mojave version 10.14.1, processor 3.2GHz intel Core i5 memory 24GB 1600 MHZ DDR3 graphics card NVDIA GeForce GT755M 1024 MB. I don't use one or more external monitors, I don't have "cleaner software" installed on my Mac, I don't have CleanMyMac X installed.
谢谢。 我能够重现该问题并正在尝试解决它。 与此同时,我相信 Misaki 已经通过电子邮件给了你访问旧启动器的权限。
Thanks. I was able to reproduce the issue and am trying to resolve it. In the meantime, I believe Misaki has given you access to the old launcher via email.
Mario 是的,Thanks。