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  • Unable to open Spine trial on Windows 10

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I uninstalled the previous version of Spine and reset my computer. I launched Spine with my display set to 'extend' and it still didn't open. I switched to single display and opened the launcher, set the version to 4.0.43-beta and before I clicked 'Start' I switched back to 'extend'. Spine opened with multiple displays. I had tried that with the previous version and the launcher wouldn't open unless it was set to single display.

After Spine opened I closed it and opened the launcher again. It opened with multiple displays.

It seems to still have an issue when opening the first time, but after you get it open and switch to multiple displays it works.

I have also noticed that Spine leaves the 'Start menu' shortcuts when uninstalling, maybe I had an issue with this version because of a setting that was left behind by a previous version? Just speculation.

Thank you guys, I really appreciate it! After I recover from Christmas I plan on purchasing the Pro version. This software is great! Using the runtimes to import the animations looks so much better than using spritesheets, plus the amount of space saved, and decrease in load times is fantastic!

Thank you!

And obviously the support!

Edit: After switching the Spine version back to 3.8.99 and restarting Spine, it will still open with multiple displays. I believe this was not the case before the new update, but I only tried it once and did not wait more than a couple seconds for Spine to open.

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I had hoped it would be perfect, but it seems we at least made some progress.

Maybe when you run with multimon for the first time, the monitor it chooses by default (which should be the OS' default monitor) for some reason hangs Spine. When you close Spine (the launcher or editor) it remembers the monitor it was on, so it can put the window there next run. So when you ran with a single monitor, then enabled multimon, then closed Spine, it remembered the monitor and subsequent runs should use the same monitor.

Can you please try running Spine with multimon, then move the window (the launcher window should be sufficient) to the other monitor, close Spine (normally, not via end task), then run it again? My theory is that if Spine tries to start on one of your monitors it fails for some reason but the other monitor is OK.

When you uninstall, your Spine user folder should be deleted and that's where it stores the monitor it will start on. Specifically, it's in the <userhome>/Spine/settings/start-1.json file. Note the monitor number Spine stores is not necessarily the same numbers that the OS gives to the displays. Anyway, just deleting that file will reset Spine's monitor choice like a fresh installation. If Spine can open on either monitor in the test described in the previous paragraph, then the next thing to try is deleting this file (or the whole <userhome>/Spine folder). If it also runs after that then everything should be working!

The Spine installer shouldn't leave shortcuts after uninstallation. At least, I see the installer code that should delete them and it looks right. We'll check it to be sure.

When you run 3.8.99 it takes a little longer to go from the launcher to the editor window appearing. The monitor choosing happens when the launcher is shown, so if the launcher can show then the editor should also.

Great, glad you'll join the Spine community! 🙂

After moving just the launcher to the second monitor it still opened on my main display. I moved Spine to the second display and closed it. After that the launcher would not show again. I had to switch back to single display.

The same happened when I deleted <userhome>/spine.

Windows is using the tv as the default display, but when I switch to extend displays I have it set as the second monitor. Usually everything opens on my actual monitor.

Seems it's something about the second monitor (the TV). We've tried all the monitors we have, messing with EDIDs, custom resolutions, and virtual monitors, but haven't gotten it to fail the same way. Maybe if your TV isn't terribly expensive we could buy one.

Oh wait! The monitor fix is OK in the editor, but we found an error with how it was done in the launcher. I'm hopefully this is the answer. We've just uploaded a new launcher, version 4.0.22. Could you please give it a try when you get a chance? :dizzy:

It works!

I uninstalled Spine, checked to make sure the <userhome>/spine had been removed. It had.

After installing the new version, it opened with no issues. Good job guys!

Wooo! That's the best news this year! What a nightmare. It's really hard to fix something we can't see. It wouldn't have been possible without your patience

thank you for all your help!

20일 후

Hi, I'm currently experience a similar issue with Spine not opening. My company has pivoted to employees working from home and I'm unable to get Spine working on my home PC. I've installed, reinstalled, and even tried installing the Spine trial just in case. None of them want to launch. The installer version I'm using is 4.0.23.

There are no spine.log files being created and when I try launching it through Command Prompt it also doesn't report any activity. It seems like nothing is happening at all no matter which method I use to open Spine.

I am running a multi monitor setup and I've tried restarting using only one monitor still to no avail.

I followed as much of the trouble shooting as I could above, I ran all of the java OpenGL tests 1 through 8 mentioned above and didn't get any errors. All of the tests were able to open the green window.

Are there any other suggestions or troubleshooting help I can follow?

My PC specs are:
AMD Ryzen 9 3950X
Nvidia RTX 3080
Two 3440x1440 ultrawide monitors and a single 4k 3840x2160 monitor

@reddums Sorry you are having trouble!

When you run from a command prompt, be sure you run Spine.com by typing either spine or spine.com (case doesn't matter). If you type spine.exe then it will run but it will not print anything.

When you run by typing spine.com, is anything printed? Does it hang or does it bring you back to the command prompt where you can type another command?

Are you running antivirus software? If nothing at all is printed when running spine.com from the command line then it sounds like an antivirus is wrecking Spine's files.

@Nate I am running spine.com and it hangs for a second before returning to the command line.

The only type of protection installed is SentinelOne, which I'm unfortunately unable to disable or interact with without IT intervention. I can get in touch with IT to see if they can temporarily disable it and see if that fixes the issue.

@Nate

I was able to find an older installer for version 3.8.99 and it installs and opens just fine with this version. Any idea why this one works but newer versions won't?

Our company has Spine Professional licenses, if I install this older version, are we able to update to the latest version with our license?

Ah, SentinelOne definitely wrecks Spine. Other users have had this problem with SentinelOne. You'll need your IT department to whitelist Spine. You can show them this SentinelOne configuration screenshot:

Image removed due to the lack of support for HTTPS. | Show Anyway

As far why SentinelOne doesn't wreck the old launcher, only they can say. Antivirus software uses heuristics to guess at what might be malicious and they often get it wrong. The old launcher can run Spine editor versions up to and including 3.8.99, but not versions higher than 3.8.99.

Alright, I'll let IT know and hopefully that fixes the issue.

Thanks Nate

일 년 후

A coworker and I have run into this problem (2 weeks apart) we got it running on another pc but we're nervously awaiting to see if that stops working too. It's quite a serious problem for us at the moment.

  • Have tried restarting device, admin launch, command prompt, reinstalling Spine
  • Run through all troubleshooting Spine Troubleshooting but no luck
  • Spine.log exists but is empty.
  • Confirmed it is not an issue with antivirus/anti-malware or firewall.
  • nothing in sentinel one agent on local machine.
    Have looked at similar issues on the forums
  • Does not work after unplugging second monitor
    Checked and tried somethings from this
    Spine not launching on Windows 10
    Unable to open Spine trial on Windows 10 )

My coworker has tried to using the trial version to get by part of the workflow but it's also not opening and leaving empty log.

Device Specifications:

Processor 11th Gen Intel(R) Core(TM) i7-11700 @ 2.50GHz 2.50 GHz
Installed RAM 16.0 GB (15.9 GB usable)
Device ID 954CF3F4-85F5-45F4-9780-9AD045C06B71
Product ID 00330-80027-44357-AA909
System type 64-bit operating system, x64-based processor
Pen and touch Pen support
Windows 10 Pro

@Hana, have you tried running Spine from the command line? You may see messages there that don't make it to the log.

Sentinel One is known to interfere with Spine heavily. It will actually kill the Spine process before it is even able to log anything. How did you ensure it's not interfering?

@Nate The command promt was empty

Our internal and External IT ran some Sentinel tests and confirmed wasn't interfering but I asked for details to share here and they have taken another crack at it. So hopefully it's that!

Sentinel is very invasive, it's almost certainly that. It can be configured to leave Spine alone though (unlike others, like Comodo, which can't!).

6일 후

Hello, we are a gaming company and we've ordered the enterprise license for our art teams, however, we are unable to run Spine v4.XX on any of our win10 computers. the older version like v3.xx is working fine but the latest version v4 isn't.
The issue is pretty similar to described above, after clicking the spine shortcut, seems like nothing is happening at all.

After a deeper investigation, we've found an error in the Windows Application Log - related to a faulty module of ucrtbase.dll and in the log of spine another error, attached to this post.

We are not using SentinelOne, however, we do have other security tools installed on our computers - ForcePoint and BeyondTrust.
We cannot disable them so easily, please let me know if there is any possible way to troubleshoot or work around this issue.

Your help/support will be highly appreciated and let me know if it's better to open a separate post about this issue.

@mbarkov Discussion here or in a separate post is fine. The error in the log you've shown indicates that other software you have is interfering with Spine. We haven't encountered ForcePoint or BeyondTrust specifically yet, but like other invasive security software, I assume it attaches and injects code into other processes. Spine is very sensitive to this. Having other software manipulate Spine only causes problems, leading to crashes or other instability and malfunctions. It's impossible for us to tell if those problems are our bugs or caused by other software. You'll need to whitelist Spine to keep such software from interfering.